Why Isn't My Conversion Rate Increasing? | Digivante

Why Isn’t My Conversion Rate Increasing?

by Digivante, 12th December 2018

You’ve tried everything from SEO to A/B testing and marketing automation, but still, you aren’t seeing the conversion rates you want, so you give in and settle for less. However, fear not all your conversion issues shall be fixed in this short blog post.
They say it’s the little things that count and that is true for the digital ecommerce world too. Overlooking the small things often results in lower revenue and lower conversion rates, but how can you fix it?

Sweat the Small Stuff

Your in-house developers, testers or re-platformers are working around the clock to ensure that your site works. But it needs to do more than just work. Focusing only on what your in-house teams do, rules out the many thousands of customers experiences and journeys happening on your site every day, and this is where you will see conversions rise. Understanding which journeys your users go on, either while browsing or buying, means you can also understand where your sites pain points are.

But it’s not just the journeys they take but how they take them. Your user journeys will take place on many different devices. Using Google Analytics may help you understand which devices your customers use but not where they are dropping off and why. Users want a seamless 360 experience which lets them go from browsing to buying as quickly as possible, without any issues or problems that could stop them. But if your site isn’t optimised or catered towards a specific device model you could be losing thousands of conversions as customers have difficulty using your site.

So Far So Good

So far, we have learned that understanding your user journeys and the devices they use to perform them are the two key factors which could be reducing your conversion rate. But how can you fix this? Luckily for you, there are many companies out there who use community-sourced testing to find all the pain points in your user journeys. By acting as normal users, testing communities can find hundreds of different conversion issues on your site which automated scanning simply cannot identify. Having a large enough testing community means that more devices are covered, even if your site is global.


Article by Digivante

Digivante have developed a digital performance platform to help you optimise your customer experience proactively to assess, test and accelerate your digital performance.

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