Gartner says that the past 24 months have been gruelling for the retail industry. Wise prepandemic business and technology investments, means that some retailers have been able to navigate the volatile environment more successfully than others.
But even after overcoming the disruption of the pandemic, retailers face further challenges to digital transformation. This isn’t just about innovating through hyped mixed reality models such as the “metaverse”.
Unified commerce, collaborative ecosystems and traditional brick-and-mortar retailers becoming technology vendors – all these are challenging retailers to get their houses in order.
Access this complimentary report to discover Gartner top 10 trends affecting retail digital transformation and innovation for 2022.