FAQs Archive - Page 25 of 32

Q: Can automated accessibility tools find all accessibility issues?

No. Automated testing tools are useful for identifying some accessibility problems, but they cannot detect every issue. Many barriers can only be found through manual testing and real-user evaluation, such as confusing user journeys, unclear instructions or poor screen reader experiences.

Q: What accessibility standards do you test against?

Digivante accessibility testing typically assesses digital experiences against recognised standards such as the Web Content Accessibility Guidelines (WCAG), helping organisations understand where issues exist and how they can be addressed.

Q: Why is accessibility testing important?

Accessibility testing helps organisations create inclusive digital experiences, improve usability for all users and reduce the risk of accessibility-related complaints or legal challenges. It also helps businesses reach a wider audience and improve customer satisfaction.

Q: What is accessibility testing?

Accessibility testing is the process of evaluating a website, mobile app or digital platform to ensure it can be used by people with disabilities. It identifies barriers affecting users who rely on screen readers, keyboard navigation, voice control, magnification software or other assistive technologies.

Q: Why is real-user testing important for AI-generated websites?

Real-user testing shows how people experience the journey in real conditions. It helps uncover confusing copy, broken journeys, device-specific issues, accessibility barriers and conversion blockers that internal teams may miss.

Q: How do you test an AI-powered digital customer journey?

You test whether the AI feature genuinely helps customers complete a task. That includes evaluating response quality, recommendation relevance, handover points, trust, usability, accessibility and whether the AI reduces or adds friction.