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Request a call with a testing expert
During the ‘discovery call’ we’ll talk you through similar customer success stories and suggest possible solutions to your specific requirements. The call lasts around 15 minutes.
What makes Digivante’s website testing services industry-leading?
- A fully managed & bespoke programme of professional testing and digital performance solutions
- A community of thousands of people, in over 149 countries, who are carefully managed and trained as professional testers
- 300+ real browser & device combinations tested
- Digivante’s customer portal: a single location to access your defects and issues, presented with images, video evidence and steps to recreate
- Integrations with JIRA or other test management tools
- 24/7 365-day testing
Frequently asked questions
- All
- Accessibility
- AI Evaluation
- Automotive
- Become a tester
- Charity
- Company information
- Crowdsourced testing
- Digivante portal
- Ecommerce
- Fintech
- Healthcare
- iGaming & gambling testing
- Localisation
- Manual testing
- Media
- Payment Testing
- Pricing
- Retail
- SaaS
- Security
- Software development lifecycle
- Team augmentation
- Test automation
- Travel
- User Experience
Digivante can test streaming services, broadcast apps, publishing and news websites, podcast and audio platforms, subscription services and companion apps. We help media brands validate every stage of the audience journey.
Digivante can quickly mobilise testing resources and scale support based on your needs, whether you’re preparing for a major launch, live event or looking for ongoing testing coverage.
Yes. We test against recognised accessibility standards and real-world user scenarios, including subtitles, audio description and screen reader compatibility, helping ensure your content is accessible to the widest possible audience.
Absolutely. Our global crowd of testers validates experiences across smart TVs, streaming devices, mobile, tablet and desktop, as well as different browsers and operating systems, helping media brands deliver a consistent experience for every audience member.
Digivante can rapidly scale testing ahead of live broadcasts, major content launches, season premieres and other high-traffic moments. This helps ensure platforms remain stable and performant when audience demand peaks.
Yes. We validate sign-up flows, free trials, subscription tiers, upgrades, renewals and paywalls to ensure audiences can access paid content without friction or billing errors.
Yes. We test live streaming, on-demand playback, catch-up services and downloads across real devices, browsers and network conditions to help ensure content plays back reliably wherever your audience is watching or listening.
Audiences have low tolerance for buffering, crashes or broken paywalls, and plenty of alternatives to switch to. A failed stream, a blocked subscription or a poor mobile experience can quickly lead to lost engagement and churn. Testing helps identify and resolve issues before they affect your audience.
Media software testing validates the functionality, performance and reliability of streaming platforms, broadcast apps, publishing sites and subscription services. It helps ensure audiences can access, watch, read or listen to content without encountering issues that impact engagement or satisfaction.
By identifying playback issues, subscription friction, personalisation errors and performance problems, media testing helps create smoother viewing and reading experiences that reduce churn, improve satisfaction and increase engagement.
Digivante can test healthcare websites, patient portals, telehealth platforms, appointment booking systems, prescription management tools, health apps and clinician-facing support tools. We help healthcare organisations validate every stage of the patient journey.
Digivante can quickly mobilise testing resources and scale support based on your needs, whether you’re launching a new digital health service, responding to regulatory change or looking for ongoing testing coverage.
Yes. We test payment gateways, insurance verification, co-payment processing and billing workflows to help ensure financial elements of the patient journey work correctly and don’t create barriers to care.
Yes. We test against recognised accessibility standards and real-world user scenarios, helping healthcare organisations create inclusive digital experiences for patients with a wide range of needs, ages and abilities.
We work with organisations to test using anonymised, synthetic or otherwise non-identifiable data wherever possible, and align testing approaches with the data protection and confidentiality requirements relevant to your organisation and jurisdiction.
We test video consultation tools, virtual waiting rooms, secure messaging and remote monitoring integrations across real devices and networks, helping ensure remote care is as dependable as in-person care.
Yes. We validate registration, login, appointment scheduling, rescheduling, cancellations and confirmation flows to ensure patients can manage their care without friction or errors.
Patients rely on healthcare platforms for time-sensitive, often essential needs. A failed booking, an inaccessible form or a delayed prescription request can have a real impact on someone’s care. Testing helps identify and resolve issues before they affect patients.
Healthcare software testing validates the functionality, accessibility and reliability of healthcare websites, patient portals and digital health platforms. It helps ensure patients, clinicians and administrators can access care, information and services without encountering issues that impact safety, trust or outcomes.
A donation form that fails silently — no error message, just a spinner that never resolves — costs a gift that would otherwise have gone through. We test for those specific silent-failure points, because in fundraising a donor who hits a dead end rarely comes back to try again.
Yes. We validate registration forms, volunteer applications, membership sign-ups, supporter account creation and profile management journeys to ensure users can engage with your organisation easily.
Supporters give from every kind of device, often on the spur of the moment after seeing an appeal on social media, sometimes on an older phone or a slow connection. Crowdtesting checks the donation journey under those real conditions, not just on the devices your internal team happens to use.
Yes. We test against recognised accessibility standards and real-world user scenarios, helping charities create inclusive digital experiences that can be used by people with a wide range of needs and abilities.
A Christmas appeal or emergency response campaign can send donation traffic many times higher than a normal day, often within hours of going live. We stress-test the donation and Gift Aid flows specifically for that spike, rather than assuming steady-state testing is enough.
We validate every stage of the donation process, from campaign landing pages and donation forms to payment processing, Gift Aid submissions and confirmation emails, ensuring supporters can contribute without friction.
Digivante can test charity websites, donation platforms, fundraising campaign pages, event registration systems, supporter portals, volunteer applications, membership platforms and mobile apps.
Every donation, event registration and supporter interaction matters. A broken donation form, inaccessible content or poor user experience can reduce fundraising revenue and damage supporter confidence. Testing helps identify and resolve issues before they affect your mission.
Charity software testing validates the functionality, accessibility and user experience of charity websites, donation platforms and supporter-facing applications. It helps ensure donors, volunteers and beneficiaries can engage with your organisation without encountering issues that impact trust or participation.
SaaS churn usually isn’t caused by a missing feature — it’s caused by a broken one showing up right after a release. We test the specific workflows customers depend on daily (reporting, permissions, integrations) before each deployment, so a Tuesday sprint release doesn’t become Wednesday’s cancellation.
Yes. We can validate role-based access controls, user permissions, account administration functions and workflow approvals to ensure users can access the right features and data.
Your own QA team tests on the browsers and screen sizes they use. Your customers don’t. Crowdtesting catches the admin-panel-breaks-on-Safari or the dashboard-that-won’t-load-on-a-14-inch-screen issues that only show up once real, varied users are in the mix.
Weekly or even daily deploys don’t leave room for a lengthy regression cycle. We build testing that fits inside your existing sprint cadence, so quality checks happen alongside releases rather than becoming the bottleneck that slows them down.
Yes. Digivante tests subscription purchases, free trials, upgrades, downgrades, renewals, cancellations and payment processing flows to help ensure recurring revenue is protected.
Digivante can test SaaS products across a range of sectors, including CRM platforms, HR software, collaboration tools, project management applications, marketing platforms, customer portals and enterprise software solutions.
SaaS businesses rely on customer satisfaction and recurring revenue. A poor user experience, broken feature or performance issue can quickly lead to support tickets, lost productivity and customer churn. Testing helps identify and resolve issues before they affect users.
SaaS software testing validates the functionality, performance, usability and reliability of cloud-based applications. It helps ensure customers can sign up, onboard, manage subscriptions and use core features without encountering issues that impact adoption or retention.
In fintech, the moment customers churn is usually the moment something touches their money and doesn’t go as expected — a transfer that hangs, a balance that’s slow to update, a card that declines for no visible reason. We test those specific trust-critical moments, not just general usability.
Yes. We can validate login processes, multi-factor authentication (MFA), password recovery, user permissions and account management journeys to help ensure customers can access services securely and without friction.
Fintech customers open your app on five-year-old Android phones in patchy signal areas, not just on the latest iPhone over office wifi. Crowdtesting surfaces the failures that only show up in those real-world conditions — before they show up in a support ticket or a regulator’s complaint log.
Yes. We test integrations with banks, payment providers, Open Banking services, CRMs, fraud prevention tools and other third-party systems to ensure data and transaction flows work as expected.
We validate registration, identity verification, KYC checks, account creation and user activation flows to ensure customers can get started quickly, securely and without unnecessary friction.
Abandoned bookings in travel usually trace back to a handful of moments: a fare that changes mid-checkout, a seat map that won’t load on mobile, or a multi-leg itinerary that miscalculates a connection. We test those specific failure points across real booking flows, so travellers reach confirmation instead of giving up and rebooking elsewhere.
Most travel testing engagements start within days, not weeks — which matters when you’re responding to a fare sale, a new route launch, or a booking engine update ahead of peak season. Tell us the trigger and we’ll scale a crowd around it.
Yes. Digivante’s global testing community can validate localisation, language support, currency handling, regional payment methods and country-specific user experiences, helping travel brands deliver seamless global journeys.
Travel bookings get tested from Sydney to São Paulo, on airport wifi and on 3G in transit — conditions a QA lab in one office can’t replicate. Crowdtesting catches the fare-in-wrong-currency or the boarding-pass-that-won’t-render-on-old-Android issues before real travellers do.
Yes. Digivante validates payment gateways, multi-currency transactions, deposits, refunds, vouchers, promotional codes and other payment processes to help ensure transactions are completed accurately and securely.
Digivante can test airline websites, hotel booking platforms, online travel agencies, holiday booking systems, rail and transport apps, loyalty programmes, customer portals and travel mobile applications.
Travel customers expect fast, accurate and reliable digital experiences. A failed booking, payment error or inaccurate availability display can quickly result in lost revenue, frustrated travellers and damage to brand reputation. Testing helps identify these issues before they affect customers.
Basket abandonment usually has a specific, findable cause — a promo code that silently fails, a delivery estimate that’s wrong for a postcode, a payment step that times out under load. We test for those specific failure points rather than general “usability,” because that’s what actually recovers lost conversions.
Yes — including the split that matters most in retail: the customer who browses on mobile during their commute and completes the purchase on desktop later. We test the full cross-device journey, not just each device in isolation.
Vehicle launches and seasonal campaigns run on fixed dates that don’t move. We scale testing resource to fit inside those deadlines, whether that’s a configurator update landing next week or a full platform migration ahead of a launch event.
A vehicle configurator has to behave correctly on a dealership showroom tablet, a customer’s phone in a car park with weak signal, and a desktop at home late at night — three very different environments a single QA setup won’t cover. Crowdtesting checks all three before a customer hits a dead end mid-purchase.
Launch day traffic on a configurator or finance calculator can spike well beyond normal load in a matter of hours. We stress-test those specific journeys ahead of time, so the moment a campaign goes live isn’t the moment you find out where the platform breaks.
Automotive customers expect seamless experiences when researching vehicles, booking test drives, applying for finance or purchasing online. Even minor defects can lead to lost sales, frustrated customers and damage to brand reputation. Testing helps identify and resolve issues before they impact users.
Digivante’s global crowd of testers can mobilise quickly against a fixed deadline, whether that’s a new market launch, an app release, or evidence needed for a licence renewal. Get in touch with your timeline and we’ll scope a testing plan against it.
Responsible gambling testing verifies that player protection features work without exception: self-exclusion, deposit limits, reality checks and cool-off periods. These are tested end-to-end because they’re both a regulatory requirement and a direct safeguard for players who rely on them.
Yes. Digivante’s crowdtesting model can scale testing capacity around known peak-traffic moments — a cup final, a major tournament, a new market launch — so platforms are validated for load and stability ahead of the exact moment revenue and reputation are most exposed.
We’re not gambling regulatory specialists and don’t provide compliance sign-off ourselves. What we do is thoroughly test the features regulators care about most — geolocation and access boundaries, responsible gambling tools, age and identity verification, payment flows and accessibility — so you have the functional evidence to support your own compliance process with frameworks like the UKGC or MGA.
Standard QA doesn’t account for the risks specific to regulated, real-money platforms: jurisdiction-specific licensing rules, live odds data that must stay accurate under load, responsible gambling features that regulators scrutinise directly, and payment flows involving real player funds. A missed edge case in any of these can mean a compliance breach, not just a bug.
iGaming testing is specialist software quality assurance for real-money gambling platforms — sportsbooks, online casinos and gaming apps. It covers functional testing of betting and casino flows, payment and payout testing, peak-load performance testing, geolocation and access boundary testing, responsible gambling tools, and cross-device coverage, on top of standard QA.
- Before entering new markets
- Before international launches
- Following platform migrations
- After website redesigns
- When introducing new languages
- Before peak trading periods
- As part of ongoing release cycles
- Incorrect translations
- Currency display errors
- Date and time format inconsistencies
- Broken local payment methods
- Misaligned layouts caused by text expansion
- Region-specific content errors
- Incorrect address validation
- Culturally inappropriate content
- Ecommerce
- Travel
- Retail
- SaaS
- Finance
- Automotive
- Telecommunications
- Education
- Language accuracy
- Content presentation
- Currency displays
- Date and time formatting
- Address formats
- Local payment methods
- Regional regulations
- Cultural appropriateness
- Functional testing across markets
- Difficult navigation
- Poor information architecture
- Confusing page layouts
- Hidden calls to action
- Slow task completion
- Form usability issues
- Checkout friction
- Mobile usability challenges
- Inconsistent user journeys
- Before launching a new website or app
- During design and development
- Before major releases
- Following redesigns
- Before peak trading periods
- When conversion rates decline
- As part of continuous optimisation programmes
- Ecommerce websites
- Mobile applications
- SaaS platforms
- Customer portals
- Booking systems
- Lead generation websites
- Internal business systems
- Digital customer journeys
- Navigation problems
- Confusing user journeys
- Poor mobile experiences
- Unclear calls to action
- Form completion issues
- Checkout friction
- Content comprehension problems
- Accessibility barriers
- User drop-off points
- Broken checkout processes
- Payment failures
- Mobile usability problems
- Product page errors
- Search and filtering issues
- Promotional code defects
- Navigation problems
- Browser compatibility issues
- Slow page performance
- Basket functionality errors
- Before major releases
- Before seasonal peaks
- After platform migrations
- Following checkout changes
- When introducing new features
- As part of an ongoing QA programme
Regular testing helps ensure quality is maintained as websites evolve.
Ecommerce testing helps identify barriers that prevent customers from completing purchases. By uncovering usability issues, broken functionality and checkout friction, businesses can improve the overall shopping experience and support higher conversion rates.
- Homepage and landing pages
- Product listing pages
- Product detail pages
- Search and filtering
- Shopping basket functionality
- Checkout journeys
- Payment processing
- Customer accounts
- Promotional codes and offers
- Mobile experiences
- Failed payment processing
- Incorrect error messages
- Checkout validation errors
- Mobile payment failures
- Browser compatibility issues
- Currency display problems
- Broken confirmation journeys
- Cart-to-checkout integration defects
- Before launching a new website or app
- Following checkout updates
- After payment gateway changes
- Before peak trading periods
- When introducing new payment methods
- As part of ongoing regression testing programmes
- When launching in new global regions
- Checkout journey testing
- Payment gateway validation
- Error handling and exception testing
- Mobile payment testing
- Cross-browser testing
- Cross-device testing
- International payment testing
- User experience assessment
- Reporting of missing popular payment methods
- Credit and debit cards
- Digital wallets
- Buy Now, Pay Later (BNPL) providers
- Bank transfer solutions
- Alternative payment methods like PayPal, ApplePay etc.
- Regional and local payment options
- Poor colour contrast
- Missing alternative text for images
- Inaccessible forms
- Incorrect heading structures
- Keyboard navigation problems
- Screen reader compatibility issues
- Unclear link text
- Missing labels and instructions
- Screen readers
- Keyboard-only navigation
- Voice control software
- Screen magnification tools
- Colour contrast adjustments
- Mobile accessibility features
This helps identify barriers that affect real-world users.
- Websites
- Ecommerce stores
- Mobile applications
- Customer portals
- SaaS platforms
- Booking systems
- Checkout journeys
- Internal business applications
Real-user testing shows how people experience the journey in real conditions. It helps uncover confusing copy, broken journeys, device-specific issues, accessibility barriers and conversion blockers that internal teams may miss.
You test whether the AI feature genuinely helps customers complete a task. That includes evaluating response quality, recommendation relevance, handover points, trust, usability, accessibility and whether the AI reduces or adds friction.
AI can support parts of QA and development, but it cannot fully replace real-user testing. Real customers behave in unpredictable ways, use different devices and bring different levels of context, confidence and accessibility needs.
You should evaluate key customer journeys, including navigation, forms, product discovery, checkout, account areas, chatbot interactions, mobile behaviour, browser compatibility, accessibility and any AI-powered features.
Yes. AI can help teams create websites, landing pages and customer journeys faster, but those experiences still need to be tested for usability, functionality, accessibility, content clarity and customer confidence.
AI evaluation in customer experience means testing whether an AI-powered feature or journey actually helps customers complete their task. It should look beyond technical performance and assess usefulness, clarity, trust, accessibility, relevance and real-world usability.
If you augment your team with a Digivante QA expert, they’ll:
- conduct static (requirement) reviews
- conduct Sprint (scope) reviews
- write test cases
- write Gherkin
- manage functional testing
- manage system integration testing
- manage crowd-testing
- identify process improvements
At Digivante, we can get a project set up in a matter of hours for subscription customers. For one-off projects we can usually get started within 24-48 hours.
We use the secure Digivante platform for all our testing data and reporting. Our testers are vetted and verified. We’ve worked with leading household names, from Microsoft and Metro Bank to Audi and Specsavers. They trust us to keep their testing secure and confidential. Talk to us about your specific needs and we’ll work with you to build a testing plan that meets all your security requirements.
Forgive us if we say that’s a short-sighted attitude. Testing will become a very high priority for your business if you release software and digital products that frustrate customers and constrain their engagement and spending. Put QA into your software development lifecycle early so you’ll catch issues when they’re easy to resolve out of the customer and boardroom spotlight. You’ll avoid major reputational headaches for the business and safeguard your customers’ loyalty.
An overstretched development team can be prone to making more mistakes, which incur costs and lead to even more testing. In our approach to QA, we seek to improve your capacity for dealing with software issues. The test cases we write are clear and simple to follow, even for non-tech people, so it’s easier to prioritise issues and deal with them quickly.
Even if you don’t release new features often, the digital access points that people use to experience your website or app are constantly evolving. You need to be sure that everything works when a new browser update goes live or a new mobile OS is released. You need to know how your digital products respond on new devices when they launch.
There’s a risk when you allow developers to ‘mark their own homework’. A fresh set of eyes will catch errors that the web developers won’t see. Independent testing gives you peace of mind that nothing’s been overlooked or hidden.
Our crowdtesting community is thoroughly vetted for technical knowledge and communication skills. Community testers record the issues they find in videos, screenshots and detailed notes, so that faults can easily be recreated and resolved. All issues raised by the crowd testers are verified by senior Digivante testers.
Outsourcing your testing can bring economies of scale, efficiency and speed. It gives you access to a large variety of testing techniques and resources. If you have a small internal team you may not be able to do the breadth or depth of testing you really need before releasing a digital product. Outsourcing your test may save you money because you can apply the right type of testing at exactly the time you need it, without holding up development. You may be able to perform the testing earlier in the software development lifecycle too. Recruiting experienced testers can be hard. Outsourcing your testing takes that headache away.
Push and pray means a software development team rushes to release a digital product without doing enough testing. They make the product live and hope for the best. The risks are significant. If you don’t look for issues or errors before customers find them, you’ll create a lot of dissatisfaction and potentially lose customers and revenue.
Team augmentation in QA means supplementing your team with Digivante people led by a Digivante senior tester. You’ll increase capacity and quickly get the advantage of an experienced group of testers. The augmented team members embed themselves into your software development lifecycle and the wider businesses. They bring expertise in QA strategy and execution and can call on all Digivante resources to support your project.
Not with Digivante. We work with you to understand your deadlines and constraints and plan our services to meet your targets. Crowdsourced testing can be delivered overnight and at weekends. With our large testing community and efficient techniques, we can carry out extensive testing in a shorter time. It’s not unusual for us to carry out 90 workdays of testing in 3 days, or 5 days of regression testing using traditional testing methods to just 5 hours.
That depends if you’re testing in live or pre-production test or staging environments. For live testing, testers receive the URL and can get to work straight away. For testing behind a firewall or in pre-production, we recommend using a Virtual Private Network (VPN). This allows multiple testers to access your securely; we can track them under a single IP address.
We always provide a clear brief before testing starts, so testers don’t need their own domain knowledge. We specify key focus areas and out of scope areas. We give testers guidance on the type of test. In exploratory testing, website testers have personal freedom to test any areas in scope. Or we can specify a more prescriptive approach, so testers execute specific steps within a test case. A Digivante delivery team member takes responsibility for the test scope and team and manages the quality and outputs.
Every major digital project is different. So there’s no universal pricing. You can request a quote from us on our Pricing page – we’ll make sure it’s clear and transparent so you can see the cost clearly and know exactly what it covers.
Each tester can raise defects on a defect report page on our central test reporting platform. This includes screenshots and video evidence, along with steps to reproduce the defect. Testers check that the defect hasn’t already been reported, so we don’t receive duplicate defect reports. Our QA managers double check the reports before releasing them to our clients.
Our community is truly global, with testers based in 149 different countries around the world.
It depends on the project and client requirements, but typically it ranges from as few as 20 testers to as many as 200.
We value quality a lot in our testing community. Before we accept them, testers take an exam to check their English language skills and assess their testing competency.
Our test community gives our clients access to thousands of professional testers in 149 different countries. That means we can deliver very rapidly – reducing days’ worth of conventional testing to a few hours when we mobilise our people all over the world.
No. We use crowdsourced testing for some services, like exploratory testing, executing test cases and accessibility testing. We combine human testing with automated testing, depending on the specific need. But we also support clients with usability testing, test strategy and planning through our team augmentation service. And we provide people to augment client teams, both short-term and long-term.
We know that confidentiality is a real concern when using remote testers. Our business depends on making our testing service secure so you can be certain we take the greatest care to provide exceptionally secure systems and services. We use three-way contractual protection between the customer, the testing organisation and the testers themselves. We’ve worked with leading household names, from Microsoft and Metro Bank to Audi and Specsavers. They trust us to keep their testing secure and confidential.
Crowdtesting means using our community (or crowd) of vetted testers for rapid, large-scale testing on a range of devices and platforms. We use crowdtesting for exploratory testing and executing test cases. Our central teams manage quality control to make sure defects are reported clearly, with all duplicates compiled into a single report, and that defects can be reproduced.
Our testing capabilities are listed here. We cover a broad range including regression testing, accessibility testing, test automation, usability testing and more. We provide consultancy, service management and team augmentation. We deliver crowdtesting through our global Digivante professional tester community.
Visit our Become a tester page to find out everything you need to know
No. We think automation brings benefits specifically in unit testing, integration and where continuous improvement/ continuous development (CI/CD) is used.
We recommend only automating stable areas that are easy to maintain.
Automation is just one weapon in the QA armory. We recommend a nuanced approach: supplement automated testing with other QA approaches including planning, manual and crowd testing, user and accessibility testing. We recommend looking at the whole, not just focusing on automation alone.
No. Only automate stable entities with repeatable actions. Choose cases where there isn’t much change, to avoid higher maintenance costs and gaps in automation coverage.
No. We recommend fully integrating them with the whole QA team. Ideally, use the same team for automation and crowd testing, so they’re governed by one QA process.
Yes. As well as knowing what’s being automated, you need to know the coverage achieved. That way you can identify what you need to test by other means.
At Digivante we create the very best manual test cases and coverage. They form the building blocks for good automation. These will show clearly whether it’s beneficial to automate or not.
It depends how thorough the consultant can be. Just one person can’t usually do it all! At Digivante we’re transparent on the framework we use and how we build the scripts. We make clear which tests are automated, crowd or manual. We provide clear documentation and training for internal staff.
Triage is key. It’s one of our key strengths. We look at failed builds then run any failed automation test cases in our community, clearly highlighting false positives/negatives and explaining issues. Then you can prioritise effective fixes.
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