Localisation testing2026-06-23T11:08:39+00:00

Localisation testing

When working in global markets, it’s essential to customise your app or website to meet local needs to deliver a good user experience and ensure your brand is well-received. Conducting localisation testing is crucial to achieving this goal.

Man and woman having a conversation with world map wall in background

Global reach with local expertise

Every audience wants to see their local knowledge, culture and standards reflected in your website or app. If you provide an unfamiliar or inauthentic experience, users may vote with their feet. That undermines your brand’s credibility and puts the brakes on global growth.

Localisation issues can be obvious or subtle. How do you know if the content and copy are appropriate and relevant to local markets? What if the colours you’re using have negative connotations? What if you’re using a date format that isn’t recognised? The wrong currency or numeric style? Or an unfamiliar payment platform?

Digivante’s localisation testing delivers

Local knowledge

Our community of testers spans 150+ countries around the globe. We can select native speakers and citizens to represent any local audience.

Actionable reporting

We’ll moderate findings and summarise them clearly, so you know exactly what to do to optimise your website or app for each local audience.

Peace of mind

Our testers report on a wide range of issues, so you have the best chance of picking up on major issues or subtle nuances that could cause alienation or offence.

How localisation testing works

Expertise

Our localisation testing experts can advise you on areas of focus in different geographies and help you set an effective localisation strategy.

Real people

We select real people who live in your target location to test your site or app. These people can also carry out on the ground activities, such as returning an item to a physical store, for complete CX journeys.

Team augmentation

Our professionally managed global and local testers can augment your internal testing team or work on a standalone project.

Reports

Our moderation and reports provide expert analysis to help you prioritise actions.

Contextual

Your locally optimised sites and apps give every user a natural, appropriate experience in context.

How localisation testing works

Expertise

Our localisation testing experts can advise you on areas of focus in different geographies and help you set an effective localisation strategy.

Real people

We select real people who live in your target location to test your site or app. These people can also carry out on the ground activities, such as returning an item to a physical store, for complete CX journeys.

Team augmentation

Our professionally managed global and local testers can augment your internal testing team or work on a standalone project.

Reports

Our moderation and reports provide expert analysis to help you prioritise actions.

Contextual

Your locally optimised sites and apps give every user a natural, appropriate experience in context.

Ready to learn more about localisation testing with Digivante?

Our experts possess invaluable local knowledge, empowering you to meet the expectations of the local market with unwavering confidence. Take the first step today and book a demo with one of our seasoned professionals.

Ready to learn more about localisation testing with Digivante?

Our experts possess invaluable local knowledge, empowering you to meet the expectations of the local market with unwavering confidence. Take the first step today and book a demo with one of our seasoned professionals.

Man explaining something on his tablet to woman

The value of Digivante as your localisation testing partner

Localisation testing goes far beyond checking translations. We brief our international QA community testers to assess context, visual and multimedia content on your website or app.

For example, a website for an Arabic market where the language is read from right to left may need the overall layout adapting. If you use the same images across many sites, they could be inappropriate or unrepresentative of the local environment. Our localisation testing will report on any kind of anomaly or gaffe.

Take Canada as an example. In a large territory like that, a two-day delivery window is appropriate for a destination like Toronto, but unrealistic for a mountain destination like Banff. Usability and localisation testing together can help you make sense of these local differences and provide a consistent brand experience.

“You have to have a partner who understands the business, with the capacity and expertise to fulfil requirements at a competitive price. Those are givens. What we also liked about Digivante is their vision and ability to see the big picture.”

Bill Saysell, Lead QA Engineer at Gymshark

woman in gym gear doing sit up

Get a localisation testing demo

Book some time with one of our specialists to demo the service.

Shift left/right regression testing

Two men and one woman developer discussing code

Shifting localisation testing left

We can work with developers on translation and context during the development process, not just when the app or website is complete. This can help avoid time-consuming adaptation work later on. Our specialists can advise on areas of focus for particular geographies and audiences, so developers know upfront about particular formats or approaches that may not be suitable.

Three coworkers smiling and looking at colleague

Shifting localisation testing right

Once your site is launched, you can run in-country tests. For example, we can send testers to the city centre to test a phone signal, or to a specific car park to sign in and out of a parking app. We can arrange real-world testing of shipping, returns and refunds processes in different locations.

Frequently asked questions

Do AI-built websites need testing?2026-06-15T12:19:29+00:00

Yes. AI can help teams create websites, landing pages and customer journeys faster, but those experiences still need to be tested for usability, functionality, accessibility, content clarity and customer confidence.

What is AI evaluation in customer experience?2026-06-15T12:19:04+00:00

AI evaluation in customer experience means testing whether an AI-powered feature or journey actually helps customers complete their task. It should look beyond technical performance and assess usefulness, clarity, trust, accessibility, relevance and real-world usability.

Why is real-user testing important for AI-generated websites?2026-06-15T12:21:25+00:00

Real-user testing shows how people experience the journey in real conditions. It helps uncover confusing copy, broken journeys, device-specific issues, accessibility barriers and conversion blockers that internal teams may miss.

Can AI replace website QA?2026-06-15T12:20:10+00:00

AI can support parts of QA and development, but it cannot fully replace real-user testing. Real customers behave in unpredictable ways, use different devices and bring different levels of context, confidence and accessibility needs.

How do you test an AI-powered digital customer journey?2026-06-15T12:20:46+00:00

You test whether the AI feature genuinely helps customers complete a task. That includes evaluating response quality, recommendation relevance, handover points, trust, usability, accessibility and whether the AI reduces or adds friction.

What should you evaluate after building a website with AI?2026-06-15T12:19:47+00:00

You should evaluate key customer journeys, including navigation, forms, product discovery, checkout, account areas, chatbot interactions, mobile behaviour, browser compatibility, accessibility and any AI-powered features.

You might also be interested in…

Usability testing

Working with real users in their home environment, we document their natural interactions with your website or app and identify issues and turn-offs so you can optimise the user experience.

Post-release testing

Digivante has a wealth of testers in our large QA community. We can run testing that would take you days in just a few hours, so you can fix any unforeseen issues before they impact customer experience and revenue.

Test case writing

Our specialists write up to twenty test cases per day, incorporating hundreds of test steps. We can script these as automated tests when appropriate, or our professional QA community can run them fast and efficiently.

Speak to one of our testing specialists

Tell us a little about your needs and we’ll connect you with a Digivante expert.

  • Discover how our solutions can benefit your business
  • Get guidance on industry-leading practices
  • Receive a cost estimate for Digivante services
  • Experience a demo of our platform
  • Review case studies of our work with companies like yours.
Digivante G2 Review Rating
Digivante Trust Radius Review Rating