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Post-release testing2022-01-06T19:31:37+00:00
Home » Services » Testing capabilities » Post-release testing

Post-release testing

Discover exactly how your freshly released website or app is performing once it’s live in the real world, with professional post-release testing services from Digivante.

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Uncover overlooked issues before they harm your brand

When you’re launching or refreshing a website or app, a top priority is to rapidly identify and fix defects that only emerge at go-live. Often, it’s the first time several releases have come together into a single release. Inevitably, there will be hitches.

If you’ve been developing and deploying to a test environment where elements like integrations were not available, you won’t have had the opportunity to uncover every issue in the pre-live environments. Post-release testing helps you reveal previously overlooked issues and unintended outcomes. If you do it fast and thoroughly, you can correct faults before conversion rates drop. If you don’t, you could undermine the customer experience and damage your brand.

Digivante’s post-release testing delivers

Speed

Run rapid post-release tests as soon as you release into the live environment, usually as a subset of your regression tests. Minimise the user impact of issues by flagging and fixing them in a short timeframe.

Certainty

Use this subset of essential test cases as a quality gate to identify quickly whether the release is acceptable or not. Even in a DevOps or CI/CD environment, quality gates should still indicate whether the release is sound or not.

Protect reputation

Digital products working the way they are supposed to protects the reputation of the company for delivering on promises and keeping customers happy. Also protects the professional reputations of the people working on the release.

How Digivante post-release testing works

Strategic

We take a consultative approach, helping you to plan your testing strategy and define your requirements.

Ready when you are

We work with you to co-ordinate schedules and get started on testing as your release becomes available.

Immediate start

We run concentrated testing in the first hours of going live.

Reveal live issues

Our testers perform compatibility and exploratory checks to flag any deployment or configuration issues that have been obscured in test environments.

Improve performance

We rigorously hunt down broken links, 404s and slow website speeds for rapid resolution.

Three factor verification

We check out issues raised before feeding back, so you get moderated and actionable results.

Transparent communication

We carefully communicate with project leads so you can fix issues without starting fires.

Seamless

Your organisation and your users experience minimal disruption, with the fully tested new website or app successfully deployed live as seamlessly as possible.

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The value of Digivante as your post-release testing partner

When you launch a new website or app, it’s a pivotal moment in building trust and loyalty with users. Today’s busy, digitally savvy customers and users expect a frictionless, error-free online experience every time. We’ll deliver the testing assignment rapidly efficiently: our standard target is just four hours.

Our professional testers sprint systematically through your website or app to check that it performs consistently on different devices and browsers, avoiding nasty surprises and time-consuming investigations further down the line. They’ll make sure your new functionality delivers a positive user experience.

“I’ve worked with third party testing suppliers in the past and it’s about doing your due diligence, being very specific around what both parties expect and ensuring it is a partnership.

The only way you can do that is to build the relationship, trust and have clearly defined goals in terms of what you expect to happen on both sides. We got that right and the results speak for themselves.”

Emma Murphy, Programme Manager, Textlocal

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Shifting post-release testing right

When you’re connecting to live integrations, not sandboxes, your linking accounts and passwords may be completely different. Sometimes coding is needed to get something to work in the test environment specifically: if it’s still there when you go live it can cause issues.

Post-release testing is already on the right of your software development cycle – that’s why it’s crucial to run it. If you’ve spent months testing in a test environment, all your efforts are undermined when you don’t check live issues after launch. Don’t deploy a release and walk away.

Frequently asked questions

Does Digivante just do crowdtesting?2022-01-06T10:27:23+00:00

No. We use crowdsourced testing for some services, like exploratory testing, executing test cases and accessibility testing. We combine human testing with automated testing, depending on the specific need. But we also support clients with usability testing, test strategy and planning through our team augmentation service. And we provide people to augment client teams, both short-term and long-term.

Testing isn’t a priority for our business2022-01-06T10:09:44+00:00

Forgive us if we say that’s a short-sighted attitude. Testing will become a very high priority for your business if you release software and digital products that frustrate customers and constrain their engagement and spending. Put QA into your software development lifecycle early so you’ll catch issues when they’re easy to resolve out of the customer and boardroom spotlight. You’ll avoid major reputational headaches for the business and safeguard your customers’ loyalty.

We have hundreds of issues in backlog – our dev team couldn’t cope with any more2022-01-06T10:10:22+00:00

An overstretched development team can be prone to making more mistakes, which incur costs and lead to even more testing. In our approach to QA, we seek to improve your capacity for dealing with software issues. The test cases we write are clear and simple to follow, even for non-tech people, so it’s easier to prioritise issues and deal with them quickly.

How will external testers know how to test my website?2022-01-06T10:20:36+00:00

We always provide a clear brief before testing starts, so testers don’t need their own domain knowledge. We specify key focus areas and out of scope areas. We give testers guidance on the type of test. In exploratory testing, website testers have personal freedom to test any areas in scope. Or we can specify a more prescriptive approach, so testers execute specific steps within a test case. A Digivante delivery team member takes responsibility for the test scope and team and manages the quality and outputs.

We don’t release new features that often, so why do we need a testing partner?2022-01-06T10:12:08+00:00

Even if you don’t release new features often, the digital access points that people use to experience your website or app are constantly evolving. You need to be sure that everything works when a new browser update goes live or a new mobile OS is released. You need to know how your digital products respond on new devices when they launch.

Will website testing disrupt my release schedule?2022-01-06T10:18:54+00:00

Not with Digivante. We work with you to understand your deadlines and constraints and plan our services to meet your targets. Crowdsourced testing can be delivered overnight and at weekends. With our large testing community and efficient techniques, we can carry out extensive testing in a shorter time. It’s not unusual for us to carry out 90 workdays of testing in 3 days, or 5 days of regression testing using traditional testing methods to just 5 hours.

Our web development partner handles all our testing – why do I need to consider a separate testing provider?2022-01-06T10:12:50+00:00

There’s a risk when you allow developers to ‘mark their own homework’. A fresh set of eyes will catch errors that the web developers won’t see. Independent testing gives you peace of mind that nothing’s been overlooked or hidden.

What is ‘push and pray’ and what are the risks of the approach?2022-01-06T10:17:19+00:00

Push and pray means a software development team rushes to release a digital product without doing enough testing. They make the product live and hope for the best. The risks are significant. If you don’t look for issues or errors before customers find them, you’ll create a lot of dissatisfaction and potentially lose customers and revenue.

Is outsourced web testing secure?2022-01-06T10:28:19+00:00

We know that confidentiality is a real concern when using remote testers. Our business depends on making our testing service secure so you can be certain we take the greatest care to provide exceptionally secure systems and services. We use three-way contractual protection between the customer, the testing organisation and the testers themselves. We’ve worked with leading household names, from Microsoft and Metro Bank to Audi and Specsavers. They trust us to keep their testing secure and confidential.

How many testers are typically used on a project?2022-01-06T10:24:35+00:00

It depends on the project and client requirements, but typically it ranges from as few as 20 testers to as many as 200.

Why should I outsource testing when I have a QA team in house?2022-01-06T10:16:49+00:00

Outsourcing your testing can bring economies of scale, efficiency and speed. It gives you access to a large variety of testing techniques and resources. If you have a small internal team you may not be able to do the breadth or depth of testing you really need before releasing a digital product. Outsourcing your test may save you money because you can apply the right type of testing at exactly the time you need it, without holding up development. You may be able to perform the testing earlier in the software development lifecycle too. Recruiting experienced testers can be hard. Outsourcing your testing takes that headache away.

What testing capabilities do you cover?2022-01-06T10:30:35+00:00

Our testing capabilities are listed here. We cover a broad range including regression testing, accessibility testing, test automation, usability testing and more. We provide consultancy, service management and team augmentation. We deliver crowdtesting through our global Digivante professional tester community.

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Bring Digivante into your team for exceptional QA

Choose Digivante for your post-release testing and you can have confidence that your investment in new software will pay dividends in engaging users and building your brand. Request a call from one of our experts.

Book a free consultation