FAQs Archive - Page 28 of 34

Q: What should you evaluate after building a website with AI?

You should evaluate key customer journeys, including navigation, forms, product discovery, checkout, account areas, chatbot interactions, mobile behaviour, browser compatibility, accessibility and any AI-powered features.

Q: Do AI-built websites need testing?

Yes. AI can help teams create websites, landing pages and customer journeys faster, but those experiences still need to be tested for usability, functionality, accessibility, content clarity and customer confidence.

Q: What is AI evaluation in customer experience?

AI evaluation in customer experience means testing whether an AI-powered feature or journey actually helps customers complete their task. It should look beyond technical performance and assess usefulness, clarity, trust, accessibility, relevance and real-world usability.

Q: What sort of work does an augmented team member do?

If you augment your team with a Digivante QA expert, they'll: conduct static (requirement) reviews conduct Sprint (scope) reviews write test cases write Gherkin manage functional testing manage system integration testing manage crowd-testing identify process improvements

Q: How quickly can you get a project set up?

At Digivante, we can get a project set up in a matter of hours for subscription customers. For one-off projects we can usually get started within 24-48 hours.

Q: I think crowdtesting is too risky for my business. What data is shared with the tester community?

We use the secure Digivante platform for all our testing data and reporting. Our testers are vetted and verified. We've worked with leading household names, from Microsoft and Metro Bank to Audi and Specsavers. They trust us to keep their testing secure and confidential. Talk to us about your specific needs and we’ll work with you to build a testing plan that meets all your security requirements.