Digivante
Digivante
Ecommerce testing services2026-08-10T10:17:44+00:00

Ecommerce testing services

Increase conversions by ensuring that your ecommerce platforms work exactly as your customers expect on all the devices they use. Digivante ecommerce testing services will identify the issues that frustrate your customers by conducting in-depth crowdtesting on the functionality and usability of your websites and apps.

Ecommerce testing services

Increase conversions by ensuring that your ecommerce platforms work exactly as your customers expect on all the devices they use. Digivante ecommerce testing services will identify the issues that frustrate your customers by conducting in-depth crowdtesting on the functionality and usability of your websites and apps.

Rapidly identify & prioritise your conversion blockers

When shoppers visit your ecommerce app or website, guiding them seamlessly along the path to purchase means absolutely everything needs to be optimised – from functionality, to load times, navigation, and on to checkout.

However, many eTailers let their customers (and ultimately themselves) down, by not performing professional ecommerce testing on their desktop and mobile platforms either before or after launch, resulting in glitchy user experiences that drive custom elsewhere. So how do you rapidly (and cost-effectively) identify and prioritise your critical conversion issues?

Meet Digivante ecommerce testing services

Utilising our experienced in-house test managers and our global community of professional software testers, Digivante provides thorough ecommerce testing services.

The power of the crowd means that we can provide (fully-managed) remote testing services across multiple devices in exceptionally short time frames, presenting you with the data you need to optimise customer flows, provide superior experiences and maximise conversions. Popular testing services for ecommerce companies are:

Exploratory testing

Replicate the random, unscripted real-world behaviour and decision-making of your target users to improve conversions and stability. We can select testers who match your audience profile to report on their user experience across any devices or platforms.

Usability testing

Working with real users in their home environment, we document their natural interactions with your website or app and identify issues and turn-offs and customer insights so you can optimise the user experience.

Payment testing

Digivante’s payment testing not only feeds back functional issues, but also incorporates other types of testing such as performance and usability in order to enhance your customer journey.

In-country testing

Know that your orders are being delivered on time, that your CX is good and payment options work – in any location you choose. Digivante’s global testing community can test your ordering, shipping & returns process in remote locations, providing you with crucial feedback on user experience from ‘real’ customers.

Ready to learn how we can help you achieve your conversion goals?

We’re available at your convenience to take you through a demo of our services, answer any questions, and discuss about how we can help remove your barriers to conversion, improve your conversion rate optimisation strategy and smash your KPIs.

Ready to learn how we can help you achieve your conversion goals?

We’re available at your convenience to take you through a demo of our services, answer any questions, and discuss about how we can help remove your barriers to conversion, improve your conversion rate optimisation strategy and smash your KPIs.

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Learn how to masterfully recover from and prevent web & app conversion dips in this comprehensive guide.

How Digivante helps ecommerce companies

In today’s digital age, where online shopping is now the new norm, ensuring a seamless and bug-free ecommerce & mcommerce experience is vital for the success of any online business. Digivante ecommerce testing services play a crucial role in identifying and resolving potential issues, enhancing user experience, and increasing customer satisfaction and conversions. Let’s explore the key ways in which Digivante ecommerce testing services can help your business thrive.

Issue identification & reporting

Digivante’s testing experts meticulously uncover bugs, glitches, and technical issues within your ecommerce system. They provide detailed bug reports, including steps to reproduce the issues, screenshots, and supporting information, enabling your development team to quickly and effectively resolve the identified problems.

User experience expertise

We specialise and focus on improving user experience to drive engagement, conversions, and customer loyalty. Through usability testing and user feedback analysis, we can identify pain points, navigation difficulties, and areas of improvement within your ecommerce platform.

Continuous testing & support

Digivante offers ongoing support and continuous testing services to ensure the stability and performance of your ecommerce platform. With regular testing cycles, regression testing, and monitoring, they help you identify and resolve issues promptly, even after updates or changes are made to your platform.

Faster time to market

Our crowdsourced website & app testing model enables us to conduct comprehensive testing of your ecommerce assets in exceptionally short time frames – even across weekends. There’s not a minute to lose in online commerce, and we can launch worldwide web and mobile tests with just one hour’s notice and deliver the results in a matter of hours.

Broad device coverage

For the ecommerce sector, 250 different devices require functional website testing to cover 80% of the mobile traffic an online store can expect. This is simply not possible in-house. Our crowdsourced mobile testing teams typically number around 300 individual testers per test. This means that a single piece of software can be simultaneously tested on hundreds of unique devices, quickly identifying where your customers may experience issues so they can be corrected.

Cost-contained pricing

In-house website testing teams are costly. Even if you outsource testing to a traditional company, you will still expect to pay high fees for a service that simply won’t have the global reach and speed of delivery that you need. And this is what makes partnering with Digivante such a sound investment. Our globally deployed crowdsourced testers are paid per bug they find – as opposed to the time they spend testing – meaning that significant savings are enabled and passed on to you.

Digivante’s web and app testing ensures conversion success

Audi is a brand renowned around the world for their cutting edge vehicle design and innovative technology. To reflect their high standards, Audi UK’s new ecommerce platform had to be perfect – from navigation, functionality and usability through to check out. Digivante made sure it was.

Digivante ran a 72-hour exploratory test for Figleaves and the company saw substantial conversion increases as a result. Mobile conversion increased by 12%, with Android mobile conversions alone increasing by 17% and conversions on iPad by 9%.

Frequently asked questions

What are the benefits of using Digivante for ecommerce testing?2026-08-10T10:46:58+00:00

Digivante combines expert QA capabilities with real-user testing to help ecommerce brands identify defects, reduce risk and improve customer experience. This approach provides actionable insight into both technical performance and real-world user behaviour, helping businesses release with confidence.
What is the difference between automated testing and real-user testing?2026-08-06T09:12:04+00:00

Automated testing is useful for repetitive checks and validating functionality at scale. Real-user testing provides insight into how actual customers interact with a website, helping businesses identify usability issues, confusion and conversion barriers that automation alone may not uncover.
How does ecommerce testing support international brands?2026-08-10T10:45:41+00:00

Testing can validate customer experiences across different countries, languages, currencies, devices and payment methods. This helps ensure international customers have a consistent and reliable shopping experience.
What are the most common issues found during ecommerce testing?2026-08-10T10:45:36+00:00

 

  • Broken checkout processes
  • Payment failures
  • Mobile usability problems
  • Product page errors
  • Search and filtering issues
  • Promotional code defects
  • Navigation problems
  • Browser compatibility issues
  • Slow page performance
  • Basket functionality errors

 

 

Can ecommerce testing help before Black Friday and peak trading events?2026-08-06T09:10:29+00:00

Yes. Many organisations conduct ecommerce testing ahead of key trading periods such as Black Friday, Cyber Monday, Christmas and major promotional campaigns. This helps identify issues before increased traffic and transaction volumes put additional pressure on the platform.
How often should ecommerce websites be tested?2026-08-10T10:45:31+00:00

  • Before major releases
  • Before seasonal peaks
  • After platform migrations
  • Following checkout changes
  • When introducing new features
  • As part of an ongoing QA programme

Regular testing helps ensure quality is maintained as websites evolve.

What is real-user ecommerce testing?2026-08-10T10:45:25+00:00

Real-user ecommerce testing involves people completing genuine customer journeys across your website or app. This approach helps uncover usability challenges, confusion points and functional issues that automated tools may not detect.
Why is mobile ecommerce testing important?2026-08-06T09:09:37+00:00

A significant proportion of ecommerce traffic comes from mobile devices. Testing mobile customer journeys helps identify issues that can affect navigation, product discovery, checkout completion and customer satisfaction.
How does ecommerce testing improve conversion rates?2026-08-10T10:45:20+00:00

Ecommerce testing helps identify barriers that prevent customers from completing purchases. By uncovering usability issues, broken functionality and checkout friction, businesses can improve the overall shopping experience and support higher conversion rates.

What areas of an ecommerce website should be tested?2026-08-10T10:43:29+00:00

 

  • Homepage and landing pages
  • Product listing pages
  • Product detail pages
  • Search and filtering
  • Shopping basket functionality
  • Checkout journeys
  • Payment processing
  • Customer accounts
  • Promotional codes and offers
  • Mobile experiences

 

 

Why is ecommerce testing important?2026-08-10T10:43:20+00:00

Even minor defects can have a significant impact on revenue and customer experience. Ecommerce testing helps identify issues before they affect customers, reducing cart abandonment, preventing lost sales and improving confidence in digital releases.
What is ecommerce testing?2026-08-10T10:46:47+00:00

Ecommerce testing is the process of evaluating an online store to ensure critical customer journeys function correctly across devices, browsers and markets. This includes testing areas such as product pages, search, navigation, checkout, payment processing and account management.

Speak to one of our testing specialists

Tell us a little about your needs and we’ll connect you with a Digivante expert.

  • Discover how our solutions can benefit your business
  • Get guidance on industry-leading practices
  • Receive a cost estimate for Digivante services
  • Experience a demo of our platform
  • Review case studies of our work with companies like yours.
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