Manual software testing plays a critical role in ensuring the functionality, usability and CX of websites and apps. By adopting a human-centric approach, manual testing enables digital leaders to identify bugs and issues that may go unnoticed by automated tests. Testers can interact with the software as users would, allowing them to uncover errors, evaluate the user experience, and identify areas for improvement. This method also facilitates the evaluation of usability factors such as navigation flow, intuitiveness of the interface, and overall ease of use.

Manual testing helps simulate real-world scenarios and diverse user behaviours, ensuring the software performs well across different devices, operating systems, and network conditions. It enables testers to adapt to changes and updates, verifying the impact on existing functionality and validating the seamless integration of new features.

Moreover, manual software testing allows for exploratory testing, empowering testers to uncover hidden issues, validate assumptions, and ensure the reliability of the software from a user’s perspective. By complementing automated tests and achieving higher test coverage, manual testing contributes significantly to delivering a high-quality and user-friendly software experience.

However, performing thorough manual testing can be challenging, time-consuming, and costly, especially if you lack the expertise, resources, or tools to do it effectively. That’s where Digivante comes in. As a leading software testing (more specifically crowdtesting) and quality assurance (QA) provider, Digivante offers a comprehensive range of services to help you identify and resolve your testing challenges. So how does software testing with Digivante actually work?

The Digivante process: A typical engagement

Scoping, review, software testing delivery & reporting

The process of working with Digivante starts with scoping. This is when we discuss your problem areas, solutions, and goals with our team. We also explain our unique crowdtesting approach, software testing services, and our own Digivante portal that we use for test management, advanced reporting, and integrations with your test management tool. By scoping, we can tailor our services to your specific needs and eliminate the testing challenges that you have.

After scoping, we provide you with a detailed service proposal or a quote, with different options and combinations of services if required. Once you agree on the quote, we put together a Statement of Work (SoW) that outlines the agreed services, pricing, and timelines. Then, we proceed to the delivery of the services.

The delivery phase starts with a short scoping call, where we discuss the lower-level details of your project and agree on a test plan. This is the perfect time to talk through any key focus areas or things specific to your website or app. We make a note of anything that you want our testers to test or not to test. The information in this document serves as the instructions for our tester crowd.

Occasionally, we might also require additional preparation for the test, such as writing test cases or identifying the testers with the required demographics.

Once all the required information is shared, and the necessary preparation is done, the project is rapidly configured on the Digivante portal. The test is kicked off at the agreed ‘Go’ date and time, and results start coming in within minutes. All the issues raised by our testers go through an extensive review process to ensure the details are correct and complete, the issue is reproducible on a different device or browser, and is not a duplicate of an already raised issue. Hence, the issues raised are of the highest quality and are classified based on the test severity and the type of issue, such as functional, conversion, or cosmetic issue.

At the end of the test, a high-level test report is shared, and a triage call is set up to discuss the issues in detail. We walk you the portal, the issues and advise you on the best way to tackle your now known issues. A detailed reporting with further analysis is available within the Digivante portal as well. Your company is provided with unlimited account access and portal training to allow you to review and prioritise issues directly.

The Digivante software testing portal: Prioritising and fixing your bugs

The Digivante portal is a powerful tool that provides you with real-time, transparent, and actionable insights into the quality of your website or app. It enables you to:

  • Access your test results and reports 24/7
  • Collaborate with your team and ours on resolving the issues
  • Track the progress and status of each issue.

The issues on the portal can be sorted based on the test severity and the type of issues to prioritise your fixes and allocate the correct resources to fix them in an order of most important defects. The fixed issues that are reported back to Digivante can be retested, ensuring that they have been successfully fixed.

Partnering with Digivante can provide your company with the expertise, resources, and tools needed to effectively test your website or app. The Digivante process, from scoping to delivery and reporting, is designed to tailor our services to your specific needs and eliminate your testing challenges.

The Digivante testing portal is a powerful tool that provides real-time, transparent, and actionable insights into the quality of your website or app, allowing you to collaborate with your team and theirs to resolve any issues. With Digivante’s comprehensive and customisable range of services, you can ensure the functionality and performance of your website or app while saving time and costs.

To learn more about how we work with you and your 10 steps to success, check out our ‘how it works’ page. For more information on the testing portal, visit the ‘Digivante testing portal’ page.

10 steps to success with Digivante

Digivante how it works 10 steps to success

Looking to improve your digital products’ quality and performance? Whether you’re seeking a dedicated digital quality partner or need multiple tests over a number of cycles, we’ll create a fully managed software testing plan that meets your precise needs to help you achieve your delivery goals.

The benefits of Digivante crowdsourced software testing services

  1. Expertise and experience – Digivante has a large team of experienced and skilled manual testers who specialise in various testing techniques and methodologies. They have extensive knowledge of industry best practices and can bring their expertise to ensure comprehensive and effective manual testing.
  2. Scalability and flexibility – We provide a scalable solution, allowing businesses to ramp up or down their manual testing efforts based on their specific needs. Whether it’s a small project or a large-scale enterprise application, Digivante can accommodate varying requirements and adapt to changing testing demands.
  3. Diverse testing scenarios – We offer a wide range of testing scenarios to ensure thorough coverage. Our testers can perform compatibility testing across different devices, browsers, and operating systems. We can also simulate real user environments, and user behaviours, enabling comprehensive testing in various scenarios.
  4. Quick turnaround time – We understand more than most the importance of time-to-market for businesses. With our dedicated testing resources and efficient processes, we can provide quick turnaround times for manual testing types. This allows businesses to accelerate their software release cycles without compromising on quality.
  5. Usability testing and Accessibility testing – Digivante places a strong emphasis on usability and accessibility testing. Our testers can evaluate your websites and apps from a user’s perspective, ensuring that they are intuitive, user-friendly, and accessible to individuals with disabilities. This helps businesses deliver inclusive and user-centric experiences.
  6. In-country testing – Digivante’s global testing community can test your ordering, shipping and returns process in any location you choose, providing you with crucial feedback on user experience from ‘real’ customers.
  7. Comprehensive bug reporting – Digivante provides detailed bug reports with clear descriptions, steps to reproduce, and supporting evidence for each identified issue. This enables businesses to understand the bugs thoroughly and address them effectively and in order of priority, resulting in improved software quality.
  8. A collaborative approach – Digivante fosters collaboration between their testers and clients, encouraging open communication and feedback throughout the testing process. This collaborative approach ensures that the client’s specific requirements and expectations are met, and allows for efficient issue resolution and continuous improvement.

These benefits contribute to enhanced software quality, improved user experience, and faster time-to-market. Choose Digivante and give your users the seamless experience they deserve, get in touch today.