Blog
Why global accessibility laws are the new frontier in digital CX
In an increasingly digital-first world, accessibility isn’t just a legal checkbox – it is becoming a well-known competitive advantage. As global businesses race to improve user experience, ensuring every customer, regardless of ability, can engage with your digital platforms is now a must-have, not a nice-to-have. Governments are raising the bar. Accessibility laws like the ...
Is your online business ready for the European Accessibility Act (EAA)?
The European Accessibility Act (EAA) is set to take full effect across the European Union (EU) on June 28, 2025. This legislation mandates that various products and services, including ecommerce platforms and websites, meet specific accessibility standards to ensure inclusivity for all users, particularly those with disabilities. If your business operates online, it is ...
QA smoke testing masterclass: Your springboard to digital excellence
The value of that first impression In the digital age, a customer’s first interaction with your product sets the tone for your brand relationship. Every click, every navigation step, and every loading animation shapes how users perceive your credibility and reliability. This first-impression window can be incredibly brief, seconds, or even fractions of a second, ...
How crowd testing became essential during the COVID-19 pandemic
According to the United Nations Conference on Trade and Development, the dramatic rise in ecommerce amid movement restrictions induced by COVID-19 increased online retail sales' share of total retail sales from 16% to 19% in 2020. The COVID-19 pandemic drastically reshaped how businesses operated, accelerating digital transformation at an unprecedented pace. Now, five years ...
The hidden UX risks you can’t afford to ignore when it comes to Drupal Bootstrap upgrades
The upgrade that should have been simple... Imagine this: You’ve just completed what seemed like a straightforward Drupal Bootstrap upgrade. Your developers have ticked all the boxes, the staging site looks great, and you’re ready to go live. Then - boom. Customers start reporting broken checkout flows, unclickable buttons, and misaligned menus. Sounds dramatic? Unfortunately, ...
Quality assurance interview questions: Setting the stage for strong QA teams
Finding the right QA professional is more than just filling a role – it’s about ensuring flawless digital experiences in an era where quality is non-negotiable. From start-ups seeking their very first QA hire to established teams needing additional expertise on a project basis, asking the right questions during the interview process is vital ...
