Fast and comprehensive feedback to better inform your digital roadmap
Usability testing is vital to ensure your platform reflects the needs of real users, with a smooth and convenient online service closely linked to consumer brand loyalty. We put your platform through testing with real users, matching your customer demographic.
With access to varied demographics from around the world, we will work with you to identify your target demographics and carefully select genuine users that closely match your customer base. This means the results you get are directly comparable to the behaviour of your customers.
The Digivante difference is user feedback is given unmoderated in the comfort of their own surroundings, making all output more genuine for consideration into your future development.
What we do for you
We work with you to determine the best set of usability tests to achieve your defined goals. We then align this with your specified customer demographics, select the corresponding users in our database, and provide them with a clear and specific brief.
We provide you with videos of the users navigating your site or app, while answering questions from the brief and providing feedback. Our in-house UX team run full analysis of all the video feedback and present a report that includes instantly actionable recommendations for change categorised by priority.
These results will support you in making meaningful evidence-based changes to your online customer journey to increase visitor satisfaction and overall performance.
You may also like…
- Case Studies
“Digivante play such an important part in the Audi digital strategy. Digivante cover off all the testing for us and produce results back to us with the highlighted issues within days.”
Anthony Roberts, Head of Digital, Audi
- Case Studies
“Digivante are a strategic partner of ours and shine light on real-world issues across our sites. We trust and rely on Digivante's unique and alternative testing model to bring us back real-world results on every cycle of testing delivered.”
Peter Davies, Head of Multi-Channel Systems, Superdry